A Race Against Time
I am already late to the Pune Railway station and my father in law is about to reach from Patna.
My wife and I run to the ticket window to get the platform tickets. There are four queues long enough to spend time in for the next 30 minutes.
I think of the trick of asking my wife to jump the queue and go straight to the ticket window in the name of “being a lady”. She hesitates.
She then says “when will you use the app you downloaded for local train and platform tickets?”. It’s the aha moment.
I open my mobile, and open UTS.
When I click on the “buy a platform ticket” I get an absurd message something like “please check location settings, are you near the railway station “.
I immediately think this digital economy is a “big fluke”.
And then suddenly my wife shouts to me, “there is a UTS advertisement poster with a scanner code”. Its on a wall 10 feet from us.
We scan with the app, and as they say “the rest is history”. 2 Platform tickets in 30 seconds.
We are smiling ear to ear. I shout at those standing in the queue “Download UTS app and buy the platform ticket in 2 minutes”.
It’s the Maggi moment.
We hear a lot of news of automation, Artificial Intelligence, robotics etc but
this was a real life experience for my wife and me of automation. It solves a big problem of people standing and wasting their time in Ticket counter queues in India.
Indian Railways has been very innovative, from a long time, in embracing digitization. Solving customer problems. Saving time spent in complete wasteful activities. An automation solution, the customer will pay for, take it with both hands!
Try the UTS app today: Download here.
